DEPOSIT/BOOKING FEE

To book your wedding flowers we ask for a £300 booking fee. This booking fee is a non-refundable deposit and is deducted from your final wedding flowers invoice. Once the booking fee has been received, we will confirm in email that your event is booked with us.

QUOTATIONS & PAYMENTS

An initial quotation for the cost of your wedding flowers will be sent to you after our free consultation and prior to your booking. You are then free to make changes to your order up until 35 days before the wedding day, when the quotation will be updated accordingly. You will receive the final invoice approximately 30 days before your wedding. Payment is accepted by bank transfer only and must be received in full, within 7 days of receiving the final invoice. If payment is not received by this date, the flowers will not be ordered.

CANCELLATIONS

In the unfortunate event of cancellation, complete cancellation of the wedding must be provided in writing at least 35 days prior to the wedding. However, the booking fee cannot be refunded. There are no refunds for cancellations of individual or all items after the final balance has been paid, unless by the agreement of both parties. In the unlikely event that we have to cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by you will be repaid, including the booking fee. We are only responsible for refunding money paid, and not anything to do with other costs incurred by the cancellation. All reasonable efforts will be made by us to find a replacement florist option to be paid for by the client.

FLOWER AVAILABILITY/SOURCING

We cannot guarantee specific stem types (especially those that fall outside of the UK growing season for your date) but will always work with your wish lists and if available we will always try to include specified flowers/foliages. However, if they are unavailable or of poor quality, we will use suitable alternatives which match closest to your requirements. We also always strive to source from ethical growers, and so will never purchase flowers from states known to be involved in genocide or human rights violations. All fresh flowers are subject to availability and undergo stringent quality checks. However, due to the nature of flowers, exact colour palettes can vary slightly across individual stems and some imperfections are to be expected.

PROP LOAN/HIRE

Charges will be required for any damage to props/vessels provided for your event that occur post installation at the venue. Equipment hired by us for the event will require up-front payment from yourself to cover the hire company’s fee and their replacement charges. We will provide an invoice for approval and payment prior to hiring the props for the event. We will then refund the deposit upon safe return of hired props to the hire company. Deposit for hire of goods owned by us are charged at the replacement purchase price prior to the event in a ‘Prop Damage Deposit’ line item, which will appear on your final invoice. This deposit will be refunded to you upon safe return within 7 days of your event. Should goods not be safely returned, the amount equating to the value of damaged goods will be retained from the deposit as payment for their replacement.

CONTACT/COMMUNICATION

While we aim to make ourselves available to the primary point of contact throughout the wedding planning process, we ask that customers respect our preferred means of communication being via planned calls/meetings & emails. This is to ensure we can service all our customers fairly. In the final run up to the wedding messaging via mobile phone may be more appropriate, however we will discuss this with you and ask that you respect normal working hours (9am - 6pm) and try not to contact us outside these times unless it is an emergency.

PHOTOS

POWERPLANT reserves the right to take photographs of flowers and the venue prior to the event which may be used for promotional purposes.

LIABILITY

POWERPLANT accepts no liability for injury, loss or damage to the hirer or any third party with regard to any equipment hired for use at the event.