DEPOSIT/BOOKING

To book your microwedding package, we require full invoice payment upfront. Upon receipt of the full amount of your booking invoice, we will confirm via email that you are booked in and payment has been received.

CANCELLATIONS

In the unfortunate event of cancellation, complete cancellation of the wedding must be provided in writing at least 30 days prior to the wedding. In most circumstances we cannot offer a full refund, however in unavoidable circumstances, we may offer a 50% refund of your order amount at our discretion, depending if flowers have been ordered. In the unlikely event that we have to cancel for unavoidable circumstances, for example in the event of fire, natural disaster, death, serious family illness or tragedy all money paid by you will be repaid. We are only responsible for refunding money paid, and not anything to do with other costs incurred by the cancellation. All reasonable efforts will be made by us to find a replacement florist option to be paid for by the client.

FLOWER AVAILABILITY/SOURCING

We cannot guarantee specific stem types (especially those that fall outside of the UK growing season for your date) but will always source within your chosen scheme for the season. We also always strive to source from ethical growers, and so will never purchase flowers from states known to be involved in genocide or human rights violations. All fresh flowers are subject to availability and undergo stringent quality checks. However, due to the nature of flowers, exact colour palettes can vary slightly across individual stems and some imperfections are to be expected.

DESIGN & CUSTOMISATION

If you have selected one of our set styles, we do not offer bespoke requests for adaptations to the designs. All microwedding items are florists choice, with us sourcing the best available varieties available at the time of your wedding in your chosen colour scheme. If you have selected the ‘Customisation’ add on, you can provide up to four colours for your bespoke scheme, which we will confirm with you via email. Once these colours are confirmed, we will not take additional requests for changes to the scheme, as order & stem planning will be started. Please note, while customisation allows you to select the colours of your palette, it does not apply to bespoke floral variety requests; the designs will be florists choice, as with the set styles.

PROP LOAN/HIRE

Deposit for hire of goods owned by us are charged at the replacement purchase price prior to the event in a ‘Prop Damage Deposit’ line item on your invoice. This deposit will be refunded to you upon safe return within 7 days of your event. Should goods not be safely returned, the amount equating to the value of damaged goods will be retained from the deposit as payment for their replacement. If both parties agree not to take a damage deposit (usually in the event of the PP team managing the takedown/collection) should any damage come to PP property, an invoice equivalent to the value of the damaged item (with supporting evidence of the damage & the associated replacement costs) will be issued to the couple after the event for repayment within 7 days.

CONTACT/COMMUNICATION

While we aim to make ourselves available to the primary point of contact throughout the wedding planning process, we ask that customers respect our preferred means of communication being via planned calls/meetings & emails. This is to ensure we can service all our customers fairly. In the final run up to the wedding messaging via mobile phone may be more appropriate, however we will discuss this with you and ask that you respect normal working hours (9am - 6pm) and try not to contact us outside these times unless it is an emergency.

PHOTOS

POWERPLANT reserves the right to take photographs of flowers and the venue prior to the event which may be used for promotional purposes.

LIABILITY

POWERPLANT accepts no liability for injury, loss or damage to the hirer or any third party with regard to any equipment hired for use at the event.